Rubbish Clearance Tufnell Park Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide rubbish clearance and waste collection services in and around Tufnell Park. By booking a collection or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Service means any rubbish clearance, waste collection, loading, removal, transportation, or related service we provide.

Customer, you or your means the person or business that makes a booking with us or uses our services.

We, us or our means the rubbish clearance service operating under the name Rubbish Clearance Tufnell Park.

Waste means any household, commercial, garden, construction, bulky or other non-hazardous waste that we agree to collect.

Hazardous Waste means any waste that is classified as hazardous under UK law or requires special handling, permits, or disposal arrangements.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services, including but not limited to removal of household items, garden waste, light building waste, and general rubbish from residential and commercial premises.

2.2 We do not routinely collect hazardous waste, including but not limited to asbestos, chemicals, solvents, medical waste, biological waste, gas bottles, fuel, and certain electrical items containing hazardous components, unless explicitly agreed in writing in advance.

2.3 Our services may include the loading of waste from your premises, transportation of the waste, and delivery to an authorised waste transfer station, recycling facility, or disposal site in accordance with UK waste regulations.

2.4 We reserve the right to refuse the collection of any waste that we reasonably believe to be hazardous, illegal, unsafe to handle, or in breach of these Terms and Conditions or applicable law.

3. Booking Process

3.1 You can request a booking for rubbish clearance or waste collection by phone, email, online form, or other contact method we make available.

3.2 When requesting a booking, you must provide accurate and complete information, including the type and estimated volume of waste, the collection address, access details, and any relevant site information such as parking restrictions, stairs, or access limitations.

3.3 Any quote or estimate provided before we attend the site is based on the information you supply. If on arrival we find that the volume, weight, nature, or location of the waste differs significantly from what was described, we may revise the price or decline to carry out the service.

3.4 A booking is not confirmed until we have accepted it and provided you with a date and time window for collection. We reserve the right to decline any booking at our discretion.

3.5 You are responsible for ensuring that an authorised person is present at the collection address at the agreed time to grant access, confirm the waste to be removed, and authorise any additional charges where applicable.

4. Access and Parking

4.1 You must ensure that we have safe, reasonable, and lawful access to the collection point, including any necessary permission to enter shared or private areas.

4.2 You are responsible for arranging suitable parking or access for our vehicle, including meeting any local parking requirements or restrictions.

4.3 Any parking charges, permits, or fines incurred as a direct result of the collection at your premises may be added to your final invoice where the charges arise from information not disclosed to us in advance or actions outside our reasonable control.

4.4 If we are unable to complete the service due to lack of access, unsafe conditions, or parking issues beyond our control, we may charge a call-out or wasted journey fee.

5. Pricing and Quotes

5.1 Our pricing is typically based on the volume and type of waste collected, as well as any additional labour, access difficulty, or special handling required.

5.2 Any quote given in advance, whether verbally or in writing, is an estimate only and may be adjusted after on-site assessment. We will inform you of any change in price before commencing the work wherever reasonably possible.

5.3 Prices are inclusive or exclusive of VAT as stated at the time of booking. If VAT applies and is not expressly included in the quote, it will be added at the prevailing rate.

5.4 Additional charges may apply for:

Extra labour beyond a reasonable loading time

Excessive weight or unanticipated volume

Dismantling of items or complex access

Disposal of specific items that incur higher disposal fees, such as mattresses, fridges, or tyres

6. Payments and Invoicing

6.1 Payment is due on completion of the service unless we have agreed alternative terms in writing prior to the collection.

6.2 We accept various payment methods which may include cash, card, or bank transfer, as advised at the time of booking. We reserve the right to refuse certain methods of payment.

6.3 For business customers, we may agree credit terms subject to approval. Invoices are then payable within the period stated on the invoice. Late payment may incur interest and administrative charges in accordance with applicable UK law.

6.4 If payment is not made when due, we may take reasonable steps to recover the outstanding sums, including instructing a third-party collection agency or taking legal action. You will be responsible for any reasonable costs incurred in recovering overdue amounts.

6.5 Title to any waste collected transfers to us only after full payment has been received and the waste has been loaded onto our vehicle. Until that time, we may decline to remove the waste or unload it if payment is refused.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us reasonable notice prior to the agreed collection time.

7.2 If you cancel less than 24 hours before the scheduled collection time, we reserve the right to charge a cancellation fee to cover our administrative and scheduling costs.

7.3 If we arrive at the agreed time and are unable to carry out the service due to your failure to provide access, incorrect information, or your absence, we may charge a call-out or wasted journey fee.

7.4 We reserve the right to cancel or reschedule a booking in the event of vehicle breakdown, staff illness, severe weather, unsafe conditions, or other circumstances beyond our reasonable control. In such cases, we will aim to give you as much notice as possible and offer an alternative date or a refund of any prepayments.

8. Customer Responsibilities

8.1 You are responsible for ensuring that the waste you present for collection is accurately described and does not contain hazardous, illegal, or prohibited materials unless we have specifically agreed in writing to collect such items.

8.2 You must separate any waste that requires special handling or is subject to different disposal rules, such as electrical equipment, batteries, or items containing hazardous substances, and clearly inform us of their presence.

8.3 You must take reasonable steps to ensure that the waste is accessible and, where possible, gathered in one location to facilitate efficient loading.

8.4 You must not conceal hazardous or sharp objects within bags, boxes, or other containers in a way that could cause injury to our staff or others.

8.5 Where you are not the owner of the property or the waste, you confirm that you have the necessary authority or permission to arrange the clearance and disposal.

9. Waste Handling and Regulations

9.1 We operate in accordance with applicable UK waste management laws and regulations and will take all reasonable steps to ensure that your waste is handled and disposed of lawfully.

9.2 We will transport waste only to authorised facilities such as licensed transfer stations, recycling centres, or disposal sites.

9.3 On request, and where applicable, we may provide you with basic confirmation that your waste has been transferred to a licensed facility, such as a waste transfer note or similar documentation. This may incur an administrative charge.

9.4 We will endeavour to recycle or recover as much waste as reasonably possible, subject to local facilities and the nature of the materials collected.

9.5 We reserve the right to refuse any waste that, in our opinion, is unsafe to handle, incorrectly described, unlawful to transport, or beyond the scope of the service agreed.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill when carrying out rubbish clearance and waste collection services.

10.2 We will not be liable for any pre-existing damage to your property or belongings, or for any damage that arises from defects, weakness, or inherent structural issues in your premises or items.

10.3 If we are required to move items, pass through tight spaces, or navigate difficult access routes at your request, you accept that there is an increased risk of minor damage, and we will not be liable for cosmetic or incidental damage that could not reasonably have been avoided.

10.4 Our total liability to you for any loss, damage, or claim arising out of or in connection with the service, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable for the relevant service, except where such limitation is not permitted by law.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

10.6 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of our services.

11. Insurance

11.1 We maintain appropriate insurance cover for our rubbish clearance and waste collection activities, including public liability insurance, in line with industry practice.

11.2 Details of our insurance cover can be provided on request.

12. Complaints

12.1 If you are dissatisfied with any aspect of our service, you should contact us as soon as possible with full details of your concerns.

12.2 We will investigate complaints in a timely and fair manner and will seek to resolve any issues through discussion, remedial action where appropriate, or a reasonable commercial solution.

12.3 Raising a complaint does not suspend your obligation to pay any undisputed amounts owed for completed services.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only for the purposes of managing bookings, providing our services, processing payments, and communicating with you.

13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal information to third parties.

13.3 We may share limited personal data with our staff, contractors, or service providers where necessary to deliver the service or comply with legal obligations.

14. Force Majeure

14.1 We shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include, but is not limited to, extreme weather, accidents, road closures, strikes, civil unrest, or government restrictions.

14.2 In such circumstances, we may suspend the service for the duration of the event or cancel the booking without liability, and we will work with you to arrange an alternative solution where reasonably possible.

15. Changes to These Terms and Conditions

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, or legal obligations.

15.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you confirm the booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or our services.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, deemed deleted.

17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of rubbish clearance and waste collection services and supersede any prior agreements, understandings, or arrangements, whether written or oral.

18.2 You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.